Frequently Asked Questions

We are continually trying to refine this app for the benefit of patients and doctors alike. We would love to hear your feedback, concerns or questions as it will help make this app even better.

Is your service available across India?

Yes! Our service is available in all cities in India as long as the Internet connection is good.

Do I need WIFI to use your service?

You can consult even with a good 3G connection but, wifi is recommended.

Is your service satisfaction guaranteed?

We are there to give you good service. If for some reason you are unhappy, please write a mail to

How much does your service cost?

Rs 400 per consultation.

Do you accept medical insurance?

We do not; but, you can use our receipt to claim insurance.

Can your Physicians prescribe medication?

Yes they can. You will get a full prescription just the way you do when you visit a doctor physically and you can take the same to your chemist shop to get medicines.

Can I choose a Doctor in my area?

At this moment you cannot.

How is a Doctor selected for me?

All the doctors have been practicing and are licensed. We do a due diligence check and visit each doctor personally before signing them up.

How is my personal information and medical history stored? Is it safe?

Your information is stored in a very secure server environment and we take every precaution to make sure only authorized programs have access to it.

How can I reset my password?

You can go to your profile through the App and click on ‘Change Password’. It will allow you to change password to whatever you like.

How do I update/edit my personal information?

You can go to your profile through the App and change whatever information about yourself or contact Customer Care in the app.

What payment methods do you accept?

We accept debit/credit cards through a 3rd party payment gateway. Before, you consult you need to have a minimum Balance of Rs 250 credited to us in a DoctorQuick deposit and then only you can consult a doctor. If for some reason your consultation is unsuccessful, you can always get a refund as the amount is still lying in your deposit.

What can I do if my credit card is rejected?

You will need to contact your bank.

How can I get a refund?

There is a option called ‘Refund’ in the DoctorQuick deposit system. If you have money lying in your deposit, just tap on ‘Refund’ and we will make sure the money is returned to you in 3-4 working days. If for some reason, you still cant, please contact us at

Is my credit card information secure?

We donot store any credit card information of yours and is only used to process the transaction.

My connection isn't very good. What can I do?

Video call relies on good connectivity for its success. Please make sure your connection is good for a call to be successful. If your connection is bad, our program itself will prevent you from entering into a call.

Your app isn't working for me. Please help!

Restart your phone and if that dosent work, delete and reinstall our app. That often does the trick.

How can I check what version of Android or iOS I am running?

Android Instructions:

  1. Go to SETTINGS
  2. Select ABOUT PHONE (typically at the bottom)
  3. The version of Android your device is running will be displayed next to ANDROID VERSION

iOS Instructions:

  1. Go to SETTINGS
  2. Select GENERAL
  3. Select ABOUT
  4. The version of iOS your device is running will be displayed next to VERSION

What devices and/or operating systems do you support?

We only support Android 4.0 and upwards as of now and only on phones up to 6 inches screen width and not on tablets.